[vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_tta_accordion style=”flat” shape=”square” active_section=”99″ collapsible_all=”true” title=”DELIVERY”][vc_tta_section title=”What should I do if my order hasn’t delived?” tab_id=”1530798596449-cebf1c56-ee8a”][vc_column_text]After your purchasing our product(s),you will be receiving a purchase confirmation mail from us , in the mail you are able to track your order , also every 2-3 days you will get your order shipping status mails, if there’s  any further questions please contact us 🙂 we will get back to you shortly 24-48hr[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if I’m not in when my order arrivals ?” tab_id=”1530798593377-e477d933-abff”][vc_column_text]Australia Customers

Someone needs to be in when your parcel is due to be delivered as we may need a signature. Don’t worry if you aren’t as our carrier usually tries to deliver more than once. Alternatively they will leave a card confirming they have either left it with a neighbour, left it in a safe place, when they will try to redeliver or give you details on how to collect it.

International Customers

If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where do you ship to?” tab_id=”1530798593382-d0bc5940-b06a”][vc_column_text]All over the world Shipping costs will be calculated at checkout once the shipping option and destination has been chosen.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I need to sign for my shipping?” tab_id=”1530798753404-397548c8-c4b9″][vc_column_text]We understand that you might not be at home to sign for your parcel; therefore they can be left in a safe place or left with a neighbour at your request. Please be aware that any instructions left are only requests and are not guaranteed. If this isn’t possible, a calling card will be left which will include details of how to re arrange shipping.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you deliver to po box and bfpo addresses?” tab_id=”1530798772097-d3a4a239-9f9c”][vc_column_text]We love everyone equally however we are unable to deliver to PO box and BFPO addresses..[/vc_column_text][/vc_tta_section][vc_tta_section title=”When can I receive my pre-order items ?” tab_id=”1530798794126-7255a8da-e1cf”][vc_column_text]Once pre-order promotion period is over (15 days) ,we will be sending out all of the orders , depends on you choosing shipping SERVICEe ! check out shipping info[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space][vc_tta_accordion style=”flat” shape=”square” active_section=”99″ collapsible_all=”true” title=”ORDER ISSUES”][vc_tta_section title=”Where is my order?” tab_id=”1530798812148-8a3588a8-88d4″][vc_column_text]You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery or contact our Customer Care Team to help track your order. Please remember that on some occasions it could take up until 9pm for the courier to deliver your package.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why has my order been cancelled?” tab_id=”1530798812178-3982ac5d-7686″][vc_column_text]Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order.

If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

I have seen a product but it no longer seems to be in stock We understand how frustrating it is that the item you are obsessing over is currently out of stock. We continue to advertise these items as we want you to know what we normally sell. We are always looking out for the hottest items and often restock/stock similar styles, which we are sure you will fall in love with. You can also keep an eye on the Back in Stock section on our website.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can i use more than one discount code on my order?” tab_id=”1530798812214-d6ac267b-31b0″][vc_column_text]Discount codes can’t be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can i cancel my order after I’ve placed it?” tab_id=”1530798812243-b4cab2a3-805b”][vc_column_text]There are varying time limits in which you can cancel your order dependent on which delivery option you’ve chosen:

Next Day Delivery, Evening Next Day Delivery, Express – 15 minutes after completing your order.

Precise Delivery – up to 2 days before your chosen delivery date.

Standard Delivery & all other delivery options – 60 minutes after completing your order.

If you still have time to cancel your order, sign into your account, click on ‘my orders’ and then ‘cancel order’. The status will change to ‘Cancelled’. When you place an order with CheekyWaWa , the funds are reserved for us – we don’t actually take the money until your order has been confirmed and sent to our warehouse. If you cancel your order, we don’t take the money however it may take up to 10 days for your bank or card issuer to make your funds available to you again.

If the ‘Cancel’ button is not available, it’s too late for you or our Customer Care team to cancel your order.

You can return your order to us once you’ve received it. For more information on how to return your order click here.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I’m missing an item from my order, what do I do?” tab_id=”1530798812283-eba271a8-1f66″][vc_column_text]IF YOU HAD ORDERED FROM OUR PARTNERS’ PRODUCTS FROM OVERSEA , PLEASE CHECK YOUR EMAIL UPDATES

  • We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
  • If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything.
  • If an item is missing, please contact our Customer Care team with the order number and the missing item’s name and number. We will resolve the issue for you as quickly as we can.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What do I do if I receive a faulty item in my order?” tab_id=”1530798812330-424b6785-0e20″][vc_column_text]We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with:

  • The order number
  • The faulty item’s name and number
  • A description of the fault

We’ll get back to you as soon as we can and send you a replacement item as quickly as we can.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I have an incorrect item in my order, what do I do?” tab_id=”1530799015547-d97e1f24-92de”][vc_column_text]We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with:

  • The order number
  • The faulty item’s name and number
  • A description of the fault

We’ll get back to you as soon as we can and send you a replacement item as quickly as we can.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I’ve bought a gift voucher, can i cancel or return it?” tab_id=”1530799041485-eabe051e-3e71″][vc_column_text]Did you buy the gift voucher? If you did, you can cancel your order within 30 minutes of completing it.

If that timescale has already gone, and the voucher hasn’t been used or locked to an account, get in touch with our Customer Care Team : customercare@cheekywawa.com

We will cancel it for you or if it’s because of a mistake in the email address, we’ll change it for you and send you another one.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space][vc_tta_accordion style=”flat” shape=”square” active_section=”99″ collapsible_all=”true” title=”RETURNS”][vc_tta_section title=”How do i return an item?” tab_id=”1530799076144-f0841484-dd5b”][vc_column_text]Send your return back with a completed returns form and your order invoice.

Use the returns portal to submit your return and attach the shipping label to your parcel.

Post your return.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Hey! have you received my return?” tab_id=”1530799076193-f12e3263-08d1″][vc_column_text]Here’s what you need to know:

You can track your return via your chosen delivery service and see when it reaches our warehouse. This usually takes a few days.

Once your return has reached our warehouse, allow up to 5-10 business days for us to process your return and On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll send you refund vouchers. To know more about refund vouchers please check here[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long until my return is processed?” tab_id=”1530799076244-0b217d77-c4cd”][vc_column_text]If you’ve returned using one of our free returns methods, please allow up to 10 working days for us to receive your item(s), process your return and confirm your refund amount. We’ll send you an email when this has been done, once we’ve confirmed that your return has been processed, please allow the following times for your refund to reach you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can i exchange an item if i wanna?” tab_id=”1530799076315-1b9bb99b-20ab”][vc_column_text]We currently don’t offer any exchange , If you would like to exchange an item, we would recommend returning the unwanted item back to us for a refund and placing a new order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What’s the deal when it comes to your returns policy?” tab_id=”1530799076427-4dafc8eb-8d18″][vc_column_text]If you change your mind, you can return your items to us, provided:

Items must be returned within 30 days of delivery

Items must be unworn and unwashed

Grooming products, pierced jewellery , perfume (where the cellophane packaging has been removed) underwear or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons

Shoes must be tried on indoors and must not show any signs on wear

Items must have all Cheekywawa tags attached

Items must be returned at the customer’s expense

You must obtain proof of postage just in case your order is lost on its way back to Cheekywawa. Failure to do so may result in us not being able to process your return.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where is my refund!?” tab_id=”1530799076513-d6b4a98f-5174″][vc_column_text]Please note, we do issue refunds/refund vouchers

for further information please email us customercare@cheekywawa.com your return shipment invoice, and then

you will be able to receive refund vouchers/refund with the same amount for what you paid for within 24 hr.

unless you place your order using Afterpay/Laybuy/Klarna

Refund vouchers are available for 60 days, please take a look at our refund voucher policy.

For more return policy please click here [/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I return a faulty item?” tab_id=”1530799076585-18c03ff6-1678″][vc_column_text]The Cheekywawa Packing team does a thorough inspection of all goods before they are shipped to our customers.

We aim to provide our customers with products of the highest standard and quality.

If you receive an item with a manufacturing fault, the Cheekywawa Support team will help resolve the problem as fast as possible.

Please help us by providing a photo or two showing the defect/fault, which will help speed up the returns process. You will be able to receive refund vouchers with the same amount for what you paid for within 24 hr.

Refund vouchers are available for 60 days, please take a look at our refund voucher policy once we have received your item(s).

Contact us here[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I return an incorrect item?” tab_id=”1530799076646-1e5ecb12-c7fe”][vc_column_text]If you received an item that is different to the one that you ordered, please contact us team who will help resolve the problem as soon as possible.

Contact us here[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space][vc_tta_accordion style=”flat” shape=”square” active_section=”99″ collapsible_all=”true” title=”PAYMENTS, PROMOS & GIFT VOUCHERS”][vc_tta_section title=”How does pay Later with Laybuy work in Australia” tab_id=”1530799214972-67a0c82b-1415″][vc_column_text]


is available in Australia, New Zealand and the UK. Laybuy will perform a credit check on all applicants in order to deem their eligibility for credit. Once approved, customers can spread the cost of their purchases over six weekly instalments completely interest-free.

https://www.laybuy.com/au/consumer-terms[/vc_column_text][/vc_tta_section][vc_tta_section title=”How does pay Later with Afterpay work in Australia?” tab_id=”1607755126802-b2f08cfe-628d”][vc_column_text]EASY ! AFTERPAY IS SIMPLY Get what you want now and pay for it over 4 equal fortnightly payments. Theres no interest or fees can use Afterpay for orders up to $1000

  • An Australian debit or credit card
  • To be over 18 years of age
  • To live in Australia
  • Add your items to your bag and checkout as normal
  • In checkout select Afterpay as your payment method
  • Enter your details with Afterpay and youre done!
  • Your payment schedule will be emailed to you

OTHER THINGS TO NOTE The funds for the first payment will need to be available at the time of checkout. If you are a new Afterpay customer, the first payment will be made at the time of purchase, with payments over the next 6 weeks. Once you have been an Afterpay customer for at least 6 weeks for all orders under $500, your first payment is made in 14 days, with final payment in 8 weeks. Your payment schedule will be emailed to you. If you wish to return your items you can choose an exchange, or the payment plan can be cancelled. *If you fail to make payment, you will be charged a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid. FOR FULL TERMS AND CONDITIONS PLEASE VISIT AFTERPAY[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where can I get a promo code to use on my order?” tab_id=”1530799215036-5d28a5aa-8e21″][vc_column_text]We understand that our customers like to get their hands on a great deal from time to time. We’d suggest that you check out the website, we often have really great promos running where you can grab a steal. If it’s a discount code that you’re after – we send out discount codes to our customers in our newsletters. Sometimes you’ll spot a code on Twitter or Facebook or the banner on our website too – keep your eyes peeled. Our discount codes can be sent to individuals and may be locked to those accounts only, as explained in the T&CS.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why haven’t I received an order confirmation email?” tab_id=”1530799215102-884e3258-749c”][vc_column_text]We’re running some important tech updates which means you won’t receive an order confirmation email during this time. Don’t worry if you can’t see your order in your ‘My Account’ page. There’s no need to contact us about this – you’ll receive your order confirmation email and be able to see your order in ‘My Account’ when we’re back up and running. Your order is still due to arrive by the expected delivery date you were shown at the checkout.Your expected delivery date will be shown on your confirmation email so you can double check it as soon as you receive your email.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I return items I’ve bought with a gift voucher?” tab_id=”1530799215186-79d32229-c18e”][vc_column_text]Of course! Your right to return an item is exactly the same regardless of whether you bought it with a gift voucher, a payment card, or a combination of the two. If you paid for your whole order with a gift voucher, then the refund will be credited to your CheekyWaWa account ready for you to spend straight away. If you paid with a combination of payment card and gift voucher, we’ll refund anything you paid for with your debit/credit card first, and then the remaining amount will be credited to your CheekyWaWa account ready for you to spend straight away.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I use more than one discount code on my order?” tab_id=”1530799215269-553b626a-d373″][vc_column_text]Discount codes can’t be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why wont my discount code work?” tab_id=”1530799215462-9e5251b6-31b0″][vc_column_text]Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid. Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site. Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with andy other discount code and the code can only be used once.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you have any promotional codes?” tab_id=”1530799215536-6318efe4-e71c”][vc_column_text]We offer new and exciting promotions on a weekly basis here at Cheekywawa, check back soon for the latest offers, terms & conditions. Make sure youre the first to know about any exclusive offers by signing up to our newsletter or following us @Cheekywawa on Twitter, Instagram, Pinterest or join us on Facebook[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if i forget to use a discount code?” tab_id=”1530799215619-cbacf399-5fbc”][vc_column_text]Oops we are sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How does pre-order items work ?” tab_id=”1530799341699-caed1639-a48d”][vc_column_text]LOL !! Great news! we provided 3 different promotion periods ,purchase method is the same as others procedure Check out more please click here[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space][vc_tta_accordion style=”flat” shape=”square” active_section=”99″ collapsible_all=”true” title=”PRODUCTS & STOCK”][vc_tta_section title=”Where can I find your size guide and care instructions?” tab_id=”1530799369041-426e0033-6c9c”][vc_column_text]We never want to send you something that doesn’t fit properly so we have size guides available on most of our product pages. If the size guide isn’t available on the product page, it’s because some brands’ sizing differs slightly to ours. Just click on the ‘Size Guide’ button on each product page or check out our women’s guides for measurements, fitting tips, washing tips – everything to make sure it fits perfectly and stays looking great. CARE GUIDE

  • Do
  • Always read the care label and washing instructions before washing your clothes.
  • Arrange your laundry into groups with similar wash care instructions and organise into whites, darks and colors.
  • The care label washing temperature is the highest permitted temperature. But if you are unsure, always wash at a lower temperature rather than higher.
  • Rinse swimwear immediately after use and do not wring.
  • Turn garment inside out before washing.
  • Don’t
  • Avoid using too much detergent.
  • Do not use fabric detergents which contain bleach.
  • Do not tumble dry garment unless indicated on the care label.
  • Do not iron prints, trims or embellishments.
  • Do not leave garments with white and contrast colored panels soaking for prolonged periods.
  • Garments with metal trims should not be left to soak.
  • Footwear
  • We recommend treating suede & nubuck with an appropriate protector before wear.
  • A suede brush will help to keep the nap raised & the suede looking new.
  • If your shoes get wet, stuff them with newspaper and dry naturally, away from a direct heat source.
  • This will prevent the outer materials drying out and cracking.
  • Unless otherwise stated, trainers and canvas shoes should not go in the washing machine.
  • If they get dirty, let them dry and remove the excess dirt with a clean bush or cloth.
  • For heeled products, check top pieces (heel tips) regularly & when they start to wear down take them to a good shoe repair shop and have them replaced to avoid slipping or causing further damage to your shoes.
  • When purchasing leather products from CheekyWaWa please remember that it is a natural product & some variations between pairs in terms of color and finishes may occur.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can you tell me if you’re getting an item back in stock?” tab_id=”1530799369121-938fe5bd-b4ba”][vc_column_text]YES ! we have a BACK IN STOCK button on each product when its out of stock ,lack of certain sizes or colors , please click the button ,type in your email address , we will send you notification email once your favorite items arrive ![/vc_column_text][/vc_tta_section][vc_tta_section title=”How does pre-order work ?” tab_id=”1530799369216-e239404d-eed6″][vc_column_text]GOOD NEWS ! EARLY BIRDS GET THE F@#$KING GREATEST DEALS! We provided 15 DAYS A-CLASS LIST + 3 different promotion periods To snatch the best clothing , outfits clashing will never happen ! ONCE WE FINISHING PRE-SELL PROMOTION PREIOD ! THERE WILL BE NO LONGER DISCOUNTS ! WE ARE GUARNTEE PRE-ORDER PRODUCTS ARE CERTAINLY AVILIBLE TO SELL ! JUST NEEDED TO MOVE FAST GAL X


[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does it take to get my order ?” tab_id=”1530799369316-867315ba-6ce6″][vc_column_text]DONT WORRY ! WONT BE LONG TO GET YOUR LOVELY ORDERS ! ONCE PROMOTION PERIOD 15DAYS IS DONE , WE WILL DELIVER PRODUCTS TO YOUR DOOR AS SOON AS POSSIBLE please check out our shipping info Before you purchase Pre-Order items please understand Pre-order items are available for any customers who loves good deals and DO NOT in a rush to get their items in A SHORT PERIOD OF TIME! we are selling one and only fashion clothing items from all over the world , some items are edition limited Depends on the items that you selected , sometimes great items are limited stocks ! Cancel pre-order items & return policy would be the same method as other purchase please check out here[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space][vc_tta_accordion style=”flat” shape=”square” active_section=”99″ collapsible_all=”true” title=”TECHNICAL”][vc_tta_section title=”I can’t sign into my account, what should i do?” tab_id=”1530799458719-bd466722-18d3″][vc_column_text]You must sign into your account before you can shop with us or if you want to see or track your orders.

If you receive a message that says your email address/password isn’t recognised, follow the steps below:

Make sure you are using the same email address and password you registered with.

If you can’t remember your password click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.

If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.

If after this you still can’t sign in, get in touch with our Customer Care Team giving as much detail as you can about the issue including screen shots of any error message you get and what you’ve done so far to try to resolve it.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can i remove the social media account linked to my asos account?” tab_id=”1530799458827-8f585ac6-53a9″][vc_column_text]

Unlinking any of the social media accounts linked to your ASOS account is really easy. All you need to do is sign in as normal and go to my ‘My Account’.

You’ll see a section called ‘Social Stuff’ that will show which social media accounts you’ve got linked to your ASOS account.

If you click ‘Edit/Add’ you’ll then be able to click the icons to unlink your accounts. If you signed up to ASOS using a social media account, you’ll be asked to create a password so you can continue to sign in to your ASOS account using the email address you confirmed when registering.

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