*Delivery times are estimates only and can vary depending on your location and distance from the CBD. These do not include delays caused by shipping couriers, busy sale periods, credit card verification processes, customs holds & any other delay outside of our control.
We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will be held and we will contact you for an alternative address. If we don’t hear from you within 48 hours of contacting you, your order will be canceled and refunded.
*Shipping times are to be used as a guide only and will vary based on your location, distance from the CBD and busy sale periods. We are not responsible for delays incurred by our credit card verification process, incorrectly provided addresses, external factors impacting our shipping couriers or any other circumstances beyond our control.
**Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order will be processed in AUD and the conversion rate will be decided by your bank. While most exchange rate systems are very similar, we can’t guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.
We make every effort to ensure all orders received are shipped the following business day, except during busy sale periods when orders can additional days to be processed before they are shipped. Orders placed on a weekend or a public holiday will be processed the next business day.
Please carefully check your billing and shipping information before you place your order as our dispatch team processes orders quickly and is unable to make changes to orders once they are shipped. We are also not able to cancel any orders for pre-order styles as these orders are sent to our suppliers immediately after your order is placed.
Due to the huge response we receive during sale and promotional periods, there are times where we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during these sale times, as well as any public holidays when our dispatch centre is closed. You will be notified of a public holiday via the notification bar on our website.
All orders are sent express via Express Shipping using an Authority To Leave (Without Signature) service. We strongly recommend providing a business address to guarantee the safe delivery of your order. If you do not provide a business address and delivery is attempted while no one is home, the courier will leave your parcel in a secure location on your property. Unfortunately, we cannot be held responsible for lost or stolen parcels.
If you have a question regarding your delivery or re-delivery, we’d suggest getting in touch with StarTrack directly
For Melbournians please check Sendle so that they can act quickly for you. If they’re unable to assist you, feel free to get in touch
with us via our Contact Us page.
All orders are sent express via UPS Express using a signature service. If delivery is attempted while no one is home the courier will leave a card in your letterbox or attempt to contact you to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted. If you have a question regarding your delivery or re-delivery, we’d suggest getting in touch with your local UPS office directly so that they can act quickly for you. If they’re unable to assist you, feel free to get in touch with us.
All orders will be shipped via UPS International shipping services. If delivery is attempted when no one is home, your parcel will be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes. We recommend providing a business address to ensure your order is signed for when delivery is attempted. Please allow a few days for tracking information to become visible once you receive your shipping information.
Please note, we do not ship to selected countries. You will be notified at checkout before your order is processed.
Please note that the price you pay for your order online with us does not include possible taxes and duties which may be applied by customs authorities when your parcel is received into your country. This is a separate charge and is unrelated to us. The knowledge and payment of taxes and duties are your responsibility and you should look these up before purchasing if you are worried about these additional costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we recommend checking your local customs website or giving them a call for more information.
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us via our Contact Us page and we will investigate your delivery on your behalf.